Radish

Customer Experience & Market Quality Auditor

Location: Flexible / Field-based

⏱ Job Type: Full-time

Responsibilities:

✅ Conduct random, unannounced inspections at production sites, retail locations, and customer environments.
✅ Assess product performance, packaging, and durability in real-world conditions.
✅ Identify deviations between manufacturing standards, market expectations, and actual user experience.
✅ Monitor customer complaints, warranty claims, and return trends to detect recurring quality issues.
✅ Evaluate brand reputation impact based on quality performance.
✅ Gather customer feedback via surveys, focus groups, and mystery shopping.
✅ Analyze usability, ergonomics, and customer satisfaction.
✅ Ensure compliance with internal benchmarks and external regulations.
✅ Deliver reports with findings and strategic improvement suggestions.

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